If you have purchased one of our Roomba Services Please follow the appropriate checklist below;

Roomba Repair Service Customers:

1. Roomba repair customers are required to ship in their entire system for evaluation. We will not evaluate an incomplete system. (MINIMUM: Roomba, Battery and Charger) Please do not send in MORE than the equivalent of one unit, Additional fees will apply for additional batteries, accessories, and accessories shipped with batteries inside, i.e, virtual walls.
2. Write down the manufacturers serial number from the roomba, battery and accessories if applicable for your records and store in a safe place.
3. Remember to remove, clean and reinstall the brush set, brush couplings, brush guard, filter, filter tray holder and side brush prior to sending them in.
4. Remember to empty the dust bin and preform a routine maintenance cleaning of your roomba before shipping.
5. Make certain to REMOVE THE BATTERY and safely package your roomba and disconnected battery with plenty of padding for round trip delivery. For 500 series models, please place a piece of cardboard under the battery between the battery and the battery contacts before replacing the bottom chassis skid plate.
6. Check the box to be sure that it is sturdy and safe enough for a round trip, if the box is not acceptable for the return shipment back to you we will replace the box so please do not use a box that you intend to keep.
7. DO NOT package your roomba and accessories using peanuts unless you first bag your roomba in a sealed container.
8. Make sure to insure your package while en route to us, we will insure the return trip.
9. Include a copy of your purchase order inside the box and write the order number on the outside of the box.
10. Double check our shipping address for accuracy.

NOTE: Our service is to repair your roomba and restore it to within the manufacturers specifications, any fault that is repairable or replaceable that has failed is required to be replaced as part of our repair service. We will not partially repair a unit or "piecemeal" a repair, If our name goes on it then it is going to be repaired properly so that you receive a functional and reliable roomba after we are done. Please be aware that we are here to repair your roomba not clean it. We detail and clean the repaired areas and the internal chassis so that your roomba is ready to go when it arrives. We do not clean brushes, filters or dustbins, additional fees may apply if routine maintenance and cleaning of consumables is required, i.e., brush set, brush guard, filter, filter tray holder, side brush and dust bin.

IMPORTANT- Enclose a copy of your emailed receipt for the repair service inside the box and print your ProTech Robotics order number clearly on the outside of the box so that we know it is yours.

Vacation Notice: Please review our announcements page and do not ship prior to 8/9/2010. All Orders received Prior to this date will be refused and returned to sender.

Ship your Roomba to:
ProTech Robotics™/ REPAIRS
1181 S. Sumter Blvd., Ste 128
North Port, Florida 34287

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Scooba Repair Service Customers:

1. Scooba repair customers are required to ship their entire system, Scooba, Scooba tank, Battery and Charger for evaluation. We will not evaluate an incomplete system. (MINIMUM: Scooba, Scooba tank, Battery and Charger) Please do not send in MORE than the equivalent of one unit, Additional fees will apply for additional batteries, accessories, and accessories shipped with batteries inside, i.e, virtual walls.
2. Write down the manufacturers serial number from the Scooba, battery and accessories if applicable for your records and store them in a safe place.
3. Remember to clean and empty your scooba tank the same as if you are storing it, we are not responsible for damage incurred by not properly cleaning scooba or water left in the tank.
4. Make certain to REMOVE THE BATTERY and safely package your Scooba and disconnected battery with plenty of padding for round trip delivery.
5. Check the box to be sure that it is sturdy and safe enough for a round trip, if the box is not acceptable for the return shipment back to you we will replace the box so please do not use a box that you intend to keep.
6. DO NOT package your Scooba and accessories using peanuts unless you first bag your Scooba in a sealed container.
7. Double check our shipping address for accuracy.
8. Make sure to insure your package while en route to us, we will insure the return trip.
9. Include a copy of your purchase order inside the box and write the order number on the outside of the box.

NOTE: Our service is to repair your scooba and restore it to within the manufacturers specifications, any fault that is repairable or replaceable that has failed is required to be replaced as part of our repair service. We will not partially repair a unit or "piecemeal" a repair, If our name goes on it then it is going to repaired properly so that you receive a functional and reliable scooba after we are done. Please also be aware that we are here to repair your scooba not clean it. We will detail and clean the repaired areas and the internal chassis so that your scooba is ready to go when it arrives. Additional fees may apply if routine maintenance and cleaning of consumables is required, i.e. , Brush heads, Filters, or vacuum ports.

IMPORTANT- Enclose a copy of your emailed receipt for the repair service inside the box and print your ProTech Robotics order number clearly on the outside of the box so that we know it is yours.

Vacation Notice: Please review our announcements page and do not ship prior to 8/9/2010. All Orders received Prior to this date will be refused and returned to sender.

Ship your Scooba to:
ProTech Robotics™/ REPAIRS
1181 S. Sumter Blvd., Ste 128
North Port, Florida 34287

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