Before emailing us lets be sure that your question isn't already answered on the site:
Finding what you want - the Category Index at the left [click here] is separated by model and each model/type opens into a new index of items for that specific model/type. You can also use the advanced search feature [click here] which can be drilled down to name and category
Choosing the correct part - several parts in our inventory will require you to know several things about your roomba/scooba prior to ordering. Be sure to familiarize yourself with what you need and take your time. If ordering PCB or brush decks be sure to read all the information on the site to assist you in ordering.
-Spend some time reviewing the available information in our Roomba Tear-Down section to assist you will accessing the interior of your model and replacement of system componenets. http://www.protechrobotics.com/roombatd.php
-To view the status of your order visit http://www.protechrobotics.com/orderstatus.php
-If you need to review our shipping and payment information please go to http://www.protechrobotics.com/faq.php
-To find out more information about us and how we function as a business visit http://www.protechrobotics.com/about.php
Repair Services - Please understand, that while we do service and repair Roomba and Scooba models we do not attempt to diagnose/evaluate repairs by email. Our trained staff of repair technicians are here to service your roomba and to attempt a diagnosis without having it here is fruitless since more often then not the described symptoms involve more then one roomba/scooba primary system.
To properly and effectively diagnose a system requires us to connect the roomba/scooba to our diagnostic system in order to run the evaluation routine.
-To find out more information about our repair services go to http://www.protechrobotics.com/domestic-robot-repair-service.php?cat=40
-To log into your account [Repair and Service Customers ONLY] http://www.protechrobotics.com/cart.php?mode=login
-To have your lost password sent to you [Repair and Service Customers ONLY] http://www.protechrobotics.com/clientlogin.php?mode=lostpassword
-To find our Repair Service shipping information go to http://www.protechrobotics.com/shipinfo.php This information is on each repair service page and will also be as a link in your repair service emailed receipt.
If you question is not specifically answered here please feel free to send us an email at the approriate department listed below and if a reply is required one of our staff will be in touch with you within 2 business days with a reply.
Customer Service: firstname.lastname@example.org
Repair Services: email@example.com If you already have an existing/open repair order please log into your account at http://www.protechrobotics.com/cart.php?mode=login to send a question or reply to your assigned technician.