Payment Options:

Shipping:
Your purchases will ship from our location within 5-7 business days after confirmation of payment. We will email you with a shipping confirmation or tracking number if applicable when your item is shipped. All packages weighing less than 6 lbs will be shipped by USPS with delivery confirmation, larger parcels will ship by UPS/DHL ground at our discretion with a tracking number. Shipping insurance is required. We DO NOT SHIP To Guam or the Virgin Islands. Domestic shipping to USA lower 48 only, Hawaii and Alaska will be at a higher rate. No APO or FPO. without prior approval by email.

Fraud Screening: As a fraud protection measure you may be required to provide a scanned image of the following; a signed copy of your reciept from us as authorization, photo ID, credit card used and/or recent utilities bill that shares the same shipping and billing address. If this is requested you will be notified by email with further instructions.

International orders:
Your purchases will ship from our location within 7-10 business days after confirmation of payment. Buyers will be required to pay international shipping, duties, tariffs or Customs clearing fees as applicable. All International orders are shipped via USPS Priority Mail International.

International Order over $100USD are limited to single item orders of any value or multiple item orders with a total value of under $250 USD per order, multiple orders are accepted. Roomba/Scooba models cannot be combined with any other item(s) and must ship separately (due to shipping insurance reasons).

1. International order shipping address must match the billing address and country IP adress, no exceptions.
2. Domestic USA orders placed from an International IP address, Anonymous IP or proxy IP are not permitted.
3. Freight Forwarding is not permitted.
4. International orders may be required to pay buy international Money Order or Bank draft at our sole discretion.
5. Fraud Screening: As a fraud protection measure for coutries and credit cards that do not support AVS (Address Verification System) you may be required to provide a scanned image of the following; a signed copy of your reciept from us as authorization, photo ID, passport, credit card used and/or recent utilities bill that shares the same shipping and billing address. If this is requested you will be notified by email with further instructions.

We do not mark customs forms as gifts to circumvent fees. Custom fees, duty fees or VAT are the responsibility of the customer. Stated USPS International shipping time frames do not include any customs delays which can take up to 4-6 weeks.

If your specific country is not listed or a shipping quote not available please email for details.

Returns:
C.R. Enterprise inc. guarantees the quality of our services with a “No Questions Asked” money back guarantee. We go to great lengths to deliver a quality product to our customers so if after completing a purchase you are not satisfied you may contact us by email to request an RMA number. Items received without a valid RMA number will be refused and returned to sender. Shipping & handling is non-refundable and up to a 20% restock charge may be applied. This guarantee is enforceable only on New, retail packaged products that are returned to us within 14 days of receipt in their unused original condition and packaging. Electronic parts, batteries, repair services, used or reconditioned parts are not covered by this guarantee.

Item(s) being returned for an exchange MUST be returned within 14 days from date of receipt at buyers expense and MUST include original item(s) purchased in original condition and packaging. An email to us at CS@roombaexchange.com MUST be received prior to sending an item back in order to get a return RMA number. Items received without a valid RMA number will be refused and returned to sender. Shipping & handling is non-refundable and up to a 20% restock charge may be applied. Shipping charges on the exchanged item is at the buyers expense. Not responsible for items damaged during shipping, please notify us/carrier within 48 hours to file a damage claim. Buyer will be required to supply ALL needed materials for claim processing in a timely manner. i.e. photos, statement of damage and appraisal.

Items that are returned outside our stated return policies may be refused or rejected at our sole discretion, in the event that a return is accepted any refund will be less shipping and subject to a 20% or higher restock charge and/or converted to a store credit at our sole discretion.