This year we are taking time off to be with our family and friends over the Christmas and New Year Holiday seasons from Dec.1, 2011 - Jan. 9th, 2012

Please expect a short delay during this period when emailing any questions or concerns to Customer Service or the Repairs Department.

We apologize for any inconvenience that this places upon you. Please keep this schedule in mind when ordering and remain patient. All orders will be taken care in the same professional and courteous manner as you are accustomed to from us.

ProTech Robotics Staff

-Shipping Department - Domestic and International orders will be processed and ship in accordance with our policies and time frames stated at http://www.protechrobotics.com/faq.php through Dec 10, 2011 and should not be affected by our vacation schedule, if there is a delay you will be notified by email within 48hrs. Normal shipping will resume Jan 9th, 2011

-Repairs Department will be closed Nov 22nd - Nov 29th while traveling in observance of Thanksgiving Day.
Dec 1, 2011 - Jan 9, 2012 - All open invoices and repair orders that are not shipped back prior to Dec 1, 2011 will be held until the repair department reopens Jan 9, 2012

Due to ordering volume, new repair orders may be restricted or ("Temporarily Unavailable"). Repairs are handled in the order in which they arrive. When the repairs department reopens all repair orders that arrived during the break will be updated as to their expected time frame for the diagnostic evaluation and repair estimate.

Thank you,

ProTech Robotics Staff

-Lithium-ion battery production and testing will end Nov 10, 2011 and resume operation on Jan 9, 2012

Li-ion battery orders are handled in the order in which they are placed, If our available inventory of stock is depleted during this break you will be notified by email of any expected delays.